Payment methods
The methods you already use
Reach the KK8 hub any time, the support desk holds the line 24/7 on live chat, WhatsApp and Telegram.
Live chat inside KK8 is the quickest route, open every hour of the day. WhatsApp and Telegram cover the same ground, deposits, withdrawals, bonuses and account questions, and a message usually gets a reply within a couple of minutes whatever the hour.
A hand with topping up or cashing out via DuitNow, Touch 'n Go, FPX or bank transfer, and with tracing a payment still on its way.
Anything on the KK8 promotions, the welcome bonus, the daily rebate, referral pay or a turnover requirement.
Help to register a KK8 account, reset a password, update bank details or clear an OTP check.
Put a deposit or time limit in place, ask for a cooling-off period, or raise self-exclusion, the desk acts on it straight away.
Money in registers in seconds through DuitNow, Touch 'n Go eWallet, Boost, GrabPay, FPX online banking or a direct transfer from Maybank, CIMB, Public Bank and other local banks, with a RM30 minimum. Most cash-outs are approved and paid in a 3 to 10 minute window straight back to your bank or e-wallet, and the withdrawal minimum is RM50.
If a deposit has not surfaced or a withdrawal is running longer than expected, drop us a live-chat message with your username and the transaction reference and the desk will trace it right away.
The desk is open 24 hours a day, seven days a week, across live chat, WhatsApp and Telegram, public holidays included.
Live chat usually comes back within a couple of minutes at any hour, and WhatsApp and Telegram keep pace even when things are busy.
The desk works in Malay, English and Chinese, so you can raise anything in whichever language sits easiest with you.
Once approved, most land in a 3 to 10 minute window, straight to your bank account or e-wallet. The withdrawal minimum is RM50.