Pick a channel and start typing
Live chat inside KK8 is the quickest route, open every hour of the day. WhatsApp and Telegram cover the same ground, deposits, withdrawals, bonuses and account questions, and a message usually gets a reply within a couple of minutes whatever the hour.
What our team can do for you
Deposits & withdrawals
Still waiting on a payment? The desk will trace it. It will also give you a hand topping up or cashing out over DuitNow, Touch 'n Go, FPX or bank transfer.
Bonuses & rewards
A turnover requirement, referral pay, the daily rebate or the welcome bonus, plus anything else on the KK8 promotions.
Account & verification
An OTP check that will not clear, bank details that need updating, a password to reset, or the wish to register a KK8 account, the desk handles all of it.
Responsible gaming
Whatever you ask for here is acted on straight away: self-exclusion, a cooling-off period, or a limit on your deposits or your time.
Fast, local payments
Money in registers in seconds through DuitNow, Touch 'n Go eWallet, Boost, GrabPay, FPX online banking or a direct transfer from Maybank, CIMB, Public Bank and other local banks, with a RM30 minimum. Most cash-outs are approved and paid in a 3 to 10 minute window straight back to your bank or e-wallet, and the withdrawal minimum is RM50.
If a deposit has not surfaced or a withdrawal is running longer than expected, drop us a live-chat message with your username and the transaction reference and the desk will trace it right away.
Cashier options open to KK8 players
Common support questions
What are your support hours?
Seven days a week, 24 hours a day, every public holiday included. You will find someone on live chat, on WhatsApp and on Telegram.
How fast will I get a reply?
Even when things are busy, WhatsApp and Telegram keep pace. Live chat usually comes back inside a couple of minutes, whatever the hour.
What languages is support in?
Raise it in whichever language sits easiest with you. The desk works in Malay, English and Chinese.
How long do withdrawals take?
RM50 is the withdrawal minimum. Past that, approval is the only wait, and most then land in your bank account or e-wallet in a 3 to 10 minute window.